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Fireflies.ai

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edit_documentBy AIToolsHaven Editorial Team•Last Updated: July 11, 2026
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About Fireflies.ai

Fireflies.ai is an enterprise meeting intelligence assistant that records, transcribes, analyzes, and syncs voice conversations across your entire business stack.

paymentsFreemium
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Category Pillar:Browse Best AI Meeting Assistants for 2026arrow_forward

What is Fireflies.ai?

Fireflies.ai is an enterprise meeting intelligence assistant that records, transcribes, analyzes, and syncs voice conversations across your entire business stack.

Fireflies.ai is a comprehensive conversation intelligence and meeting automation platform built to capture and analyze voice discussions across the modern enterprise. By deploying its AI bot, Fred, into video conference bridges (Zoom, Google Meet, Microsoft Teams, Webex) or dialers, Fireflies generates multi-speaker transcripts with deep sentiment analysis and topic tracking.

Fireflies goes beyond basic transcription through its Smart Search and Conversation Intelligence features. Revenue teams can track speaker talk-time ratios, detect pricing objections, monitor sentiment trends, and filter meetings by specific custom keywords (e.g., competitor mentions or compliance phrases).

The platform features deep integrations with over 40 enterprise platforms, automatically logging call notes, audio snippets, and action tasks into Salesforce, HubSpot, Slack, Asana, and Notion.

workspace_premiumAIToolsHaven Expert Review

Our Verdict on Fireflies.ai

Fireflies.ai is one of the most capable conversation intelligence platforms for sales, recruiting, and operations teams. Its rich analytics, sentiment tracking, and extensive CRM integrations make it an exceptional tool for driving revenue team efficiency.

Recommendation: Sales and revenue teams should select the Pro Plan ($10/user/month) or Business Plan ($19/user/month) to unlock conversation intelligence and CRM syncing.

4.7
Expert Score
Ease of Use4.7
Features4.8
Value for Money4.7
Customer Support4.6
AI Capabilities4.8

Pros & Cons

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Pros

  • check_circle
    Exceptional CRM and enterprise app integrationsConnects with over 40 platforms including Salesforce, HubSpot, Slack, and Zapier.
  • check_circle
    Robust sales coaching and analytics metricsProvides actionable talk-time and sentiment data to improve team communication.
  • check_circle
    Soundbites feature makes sharing client quotes easyDrop 30-second customer voice snippets directly into team channels.
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Cons

  • error
    Advanced conversation intelligence requires Business tierFeatures like talk-time analytics and CRM syncing require upgrading from the entry tier.
  • error
    Transcribing overlapping speech can require manual reviewRapid multi-person cross-talk in large boardroom meetings can occasionally require speaker correction.

Best Use Cases

Here's a breakdown of how people are actually using this tool in the real world to speed up their workflows.

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Ideal for Sales Call Coaching & Review

Analyze rep performance, identify winning objection-handling patterns, and accelerate sales onboarding.
trending_upWhy it works: Less busywork, more focus on execution.

Key Features & Capabilities

These are the core features that actually matter. Instead of overwhelming you with options, this tool focuses on doing these specific tasks exceptionally well.

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Fred Automated Notetaker Bot

Seamlessly joins Zoom, Teams, Google Meet, and Webex calls to capture multi-track audio and video.

insights

Conversation Intelligence & Analytics

Track talk-time ratios, filler words, sentiment scores, and competitor keyword mentions across your team.

sync

Two-Way CRM Synchronization

Log call notes, timestamps, and customer objection summaries automatically into Salesforce and HubSpot.

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Soundbites & Shareable Audio Clips

Create bite-sized audio snippets and share customer feedback quotes directly to Slack or Teams channels.

Pricing & Value

Fireflies.ai has a free tier with 800 minutes of storage. The Pro Plan ($10/user/month billed annually) includes unlimited transcription minutes, AI summaries, and 8,000 minutes of storage. The Business Plan ($19/user/month billed annually) includes conversation intelligence, video screen capture, and CRM integrations. Enterprise plans add custom data retention and HIPAA compliance.

Free

$0

Basic meeting capture for individual professionals.

  • check_circleLimited transcription credits
  • check_circle800 minutes of storage
  • check_circleTranscribe meetings across 60+ languages
  • check_circleWeb search and summary trial
Recommended

Pro

$10/user/mo

For individual professionals and consultants ($10/user/mo billed annually at $120/yr).

  • check_circleUnlimited transcription credits
  • check_circle8,000 minutes of storage
  • check_circleAI Super Summaries & custom topics
  • check_circleExport to PDF, DOCX, and SRT

Business

$19/user/mo

For fast-growing sales and revenue teams ($19/user/mo billed annually).

  • check_circleAll Pro features included
  • check_circleConversation Intelligence metrics
  • check_circleCRM integrations (Salesforce, HubSpot)
  • check_circleVideo screen recording capture
help

Frequently Asked Questions

Common questions about Fireflies.ai.

Fireflies automatically matches meeting attendees with CRM contacts in Salesforce, HubSpot, or Zoho, logging call recordings, AI summaries, and action items under the appropriate deal record.

Real User Reviews

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