Refund & Cancellation Policy

AIToolsHaven (aitoolshaven.com) provides software discovery, independent benchmark evaluation, and digital directory placement services for artificial intelligence developers, software creators, and tech companies. Our paid services include: • Growth Plan ($100 one-time): Expedited 24–48h editorial testing, verified badge, and permanent category directory profile. • Premium Spotlight ($150 one-time): Same-day priority review, homepage spotlight placement, and matchup arena qualification. • Custom Advertising & Sponsorships: Turnkey sponsored write-ups, contextual link insertions, and category takeovers. All purchases are for intangible digital services, testing resources, and digital promotional placement. No physical items are shipped.

Upon successful payment through our secure payment gateway (Stripe): • Evaluation Queue: Submissions immediately enter our editorial testing queue. • Standard Delivery: Growth Plan listings are evaluated and processed within 24 to 48 business hours. • Priority Delivery: Premium Spotlight submissions receive priority testing, typically evaluated within 24 business hours. • Instant Publication: Upon editorial approval, your tool listing or sponsored placement goes live immediately on aitoolshaven.com. • Confirmation Notice: You will receive an automated email confirmation with your live directory URL and verified listing badge.

Every software product submitted to AIToolsHaven is vetted against strict quality, authenticity, security, and usability criteria. We actively filter out non-functional applications, deceptive clone wrappers, malware risks, and misleading claims. If your submitted tool is evaluated and rejected by our editorial desk: • You are entitled to a 100% full refund of your submission fee. • We will promptly notify you by email outlining the specific reasons for rejection. • The refund is initiated immediately without any processing or restocking penalty fees.

You may request a cancellation and full refund at any point before our testing desk has commenced testing on your submission. To cancel your pending order, email [email protected] with your tool name, submission date, and checkout email address. If our team has not yet begun reviewing your tool, we will cancel the order and process a full refund immediately.

Because AIToolsHaven provides dedicated human evaluation, digital benchmarking, and published promotional exposure: • Published Listings: Once your tool has been reviewed, approved, and published live on AIToolsHaven, the service has been fully rendered and is non-refundable. • Completed Sponsorships: Custom advertising placements, sponsored guest posts, contextual link insertions, and scheduled newsletter features are non-refundable once published. • Tool Discontinuation: If your product shuts down, rebrands, or changes ownership after publication, you may request an update or unlisting, but previous listing fees remain non-refundable.

When a refund is approved by our billing desk: • Immediate Trigger: We issue the reversal directly through Stripe within 1 business day. • Original Payment Instrument: The refund is credited back to the original credit or debit card used during checkout. • Settlement Window: Depending on your card issuer or banking network, the refunded funds typically appear on your statement within 5 to 10 business days. • Currency: All refunds are credited in US Dollars (USD) for the exact gross amount charged.

To submit a refund or cancellation inquiry: 1. Email [email protected] with the subject line: "Refund Request - [Tool Name]". 2. Include your Stripe transaction receipt number and the email address used during submission. 3. Our billing desk reviews and responds to all requests within 24 business hours.

We are committed to fair resolution. If you experience an issue with your submission or billing, we strongly encourage you to contact us directly at [email protected] before filing a bank dispute or chargeback. Filing an unnecessary chargeback without prior communication may delay refund processing, as card networks freeze funds during active dispute investigations that can take up to 60–90 days to resolve.